Company Overview
We are a global empathy-led technology services company where software and people transformations go hand-in-hand.
Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven agile execution. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.
We continue to invest in our digital strategy, design, cloud engineering, data, and enterprise AI capabilities required to bring a truly integrated approach to solving our client's most ambitious digital journey challenges.
Overview:
We are looking for an expert Cloud Solutions Architect to lead the design and deployment of our AWS Connect cloud contact center platform. Leveraging deep hands-on experience, you will architect a world-class scalable, resilient, and cost-optimized AWS environment tailored to contact center workloads. If you have passion for keeping customers delighted through pioneering innovations, this is a chance to create infrastructure that empowers agents to thrive.
Responsibilities:
Consult with stakeholders to gather technical and functional requirements
Design future-proofed AWS cloud architecture meeting security, cost and compliance needs
Deliver AWS Well-Architected, Compliance contact center infrastructure
Select and implement AWS services like Connect, Lambda, CloudWatch
Configure multi-channel contact flows optimizing customer experience
Establish environments for development through production
Ensure seamless integrations between AWS and Salesforce ecosystem
Make solutions leverage automation, advancing DevOps principles
Support incident response processes managing risk to service continuity
Required Skillset:
7+ years designing and operating AWS environments
Hands-on expertise deploying AWS Connect at scale
Mastery of a broad AWS toolchain - VPCs, IAM, S3, RDS, and more
Experience migrating legacy contact centers to cloud platforms
Sharp customer-centric perspective on delivering innovative capabilities
Advocate of resilience, security, operational excellence best practices
Outstanding verbal and written communicator, organized and detail-driven
Location : US ( Remote )