Role Summary:
We are seeking an experienced Microsoft 365 L2 Engineer to support, administer, and troubleshoot M365 services for our global customer. The ideal candidate will have hands-on expertise with Exchange Online, Teams, SharePoint, OneDrive, Intune, and core identity technologies such as Azure Active Directory. This role provides L2 operational support, escalations, and service improvements.
🔹 Key Responsibilities:
• Support during USA hours and flexibility to be available during non-business hours for any outage support
• Work with OEM to handle issues and support
• Provide support for Microsoft 365 services including:
- Exchange Online (mail flow, mailbox issues, transport rules)
- Teams (meetings, collaboration, voice basics)
- SharePoint Online & OneDrive (permissions, sync issues, site access)
- Microsoft Forms, Planner, Power Automate (basic troubleshooting)
• Manage user provisioning, licensing, and access in Azure AD
• Assist with user onboarding/offboarding processes
• Troubleshoot Outlook/Exchange connectivity, mailbox migrations, distribution lists, and shared mailboxes
• Assist users with Teams collaboration issues, channels, Teams policies, and feature administration
• Administer Conditional Access, MFA, and security policies
• Support DLP, retention labels, sensitivity labels, and encryption
• Handle security alerts related to compromised accounts, login anomalies, and phishing reports
• Manage identity lifecycle operations and Azure AD group administration
• Support Intune device enrollment, compliance policy issues, and application deployments
• Troubleshoot configuration profiles, compliance failures, and update policies
• Manage tickets, SLA adherence, and escalations from L1
• Perform tenant monitoring and service health reviews
• Maintain SOPs, runbooks, and documentation
🔹 Required Skills:
✔ Strong hands-on experience supporting Microsoft 365 services in enterprise environments
✔ Exchange Online Administration
✔ Teams Administration & Troubleshooting
✔ SharePoint Online & OneDrive Support
✔ Azure AD / Entra ID Administration
✔ Intune Support (L2 Level)
✔ Conditional Access & MFA
✔ DLP & Email Security
✔ Outlook Troubleshooting & Mail Flow Management
✔ Strong communication and problem-solving skills
🔹 Preferred Qualifications:
• Certifications: MS-900, MS-102, AZ-900, SC-900
• Hybrid Exchange Environment Experience
• PowerShell scripting basics
• Knowledge of Microsoft Defender for Office 365
🎓 Education:
Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.
📍 Location: Pune
🕒 Experience: 6–8 Years